Neeg.com is in the document referred to as “the seller”. The following refund and return policy applies to the neeg.com webshop.
Fair Return Policy
Every item you order from the seller’s store is printed on demand by hand. We don’t put returned items back on our warehouse shelves, as we can’t resell them. But we want to ensure you’re 100% satisfied with your order. Therefore, we offer a fair return policy.
Send an email to ma**@ne**.com before returning any products. We want to help!
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Regrettably, we do not refund orders for buyer’s remorse. Because all our orders are printed on-demand, we can’t offer exchanges for incorrect sizes. However, if you did receive the wrong size due to an error on our part, let us know, and we can try to figure something out!
Can I return or exchange a product?
We do not offer refunds or returns for items unless they are damaged or lost in the mail. Since everything is made especially for you after your order, we don’t store inventory to exchange an item. Please make sure to double-check the size guide before ordering to ensure your apparel fits perfectly.
Can I cancel my order if it has not been shipped yet?
Yes! We can cancel and refund an order if the printing process has not yet started on any of your items. If the printing process has started, we cannot recoup any printing fees and therefore can’t provide a refund.
What if my order never arrived or went missing?
If your order didn’t end up arriving and you have already checked that the address you entered is correct, try these options.
If you live in an apartment complex, check in with your leasing office to see if they might have your order. If you believe your item was lost, immediately reach out to USPS. You will get a reply faster if you walk into your local USPS instead of going to the main website since their response time may take weeks if they respond at all. At USPS they will help you find your package if it was misdelivered or has not been delivered yet. They are your best bet in pinpointing where it was delivered. In the case that it was lost or stolen, you will receive verification from USPS that you can then send to us at ma**@ne**.com where we will issue a refund or replacement free of charge. If you gave us the wrong address, you will be liable for reshipment costs once we have confirmed an updated address with you.
What if my order arrived damaged or I received the wrong items?
The last thing we want is for you to be stuck with a damaged item or something you did not order. When this happens, please get in touch with us for a replacement at no charge! We have a 14-day replacement policy, but if you don’t get a hold of us by then, we can no longer offer a replacement for free.
To make this process go faster, please provide photos of the unsatisfactory product, and your order information, and email Customer Support at ma**@ne**.com so we can make it right.
30-day Return Guarantee Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Every item purchased from neeg.com should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our sales team at ma**@ne**.com.
More Return information Products must be returned within 30 days of receiving your order. Products must be unused and in the same condition that you received them. Products must also be in the original packaging with all tags still attached. Women’s swimwear can only be returned if the hygiene seal is still intact. Underwear cannot be returned for hygiene reasons. Socks can be returned if they are sealed in their original packaging. We only offer refunds to the original payment method used to make the order. Exchanges are not part of our returns policy. Orders placed separately cannot be returned as one. We cannot process exchanges. If you require a different size, color, or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer. If your order is damaged or defective in any way, please contact our sales team at ma**@ne**.com for further assistance.
How To Return Something Get in touch with our sales team with your order number the item you wish to return and a brief outline of the issue. Our sales team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-2 business days. You can reach us by email at ma**@ne**.com. Customer Support representatives are available Monday to Friday from 9 a.m. to 5 p.m. EST. Please have your account information handy and allow up to 48 hours for an email response.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please send an email to ma**@ne**.com.
Sale items (if applicable) Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ma**@ne**.com, with information about the exchange.
Shipping returns To return your product, you should first send an email to ma**@ne**.com and you will get a return address.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer’s specifications or are personalized;
- Sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore, Neeg.com reserves the right to refuse returns at its sole discretion.
Please keep in mind that our policies might change, and the most up-to-date information will be available on our website. Always check the specific policies in place at the time of your purchase. If you have any additional questions or concerns, don’t hesitate to reach out to our customer service team at ma**@ne**.com. We’re here to help!