Can I return or exchange a product?
There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after your order, we don’t store inventory in order to exchange an item. Please make sure to double-check the size guide before ordering to make sure your apparel fits perfectly.
What if my order never arrived?
If you never received your order, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, you will have to order a new item.
If the shipping address was correct, get in touch with customer service at email@example.com with your order information. Then we will look into this matter and find out what happened to your order. If this was a problem with the shipping we will try to locate the item and send it again.
What if my order arrives damaged?
If the item you bought is damaged, then contact customer support at firstname.lastname@example.org and provide photos of the damaged item. The picture must clearly show the damages, so please use good lightning while photographing. We have a 14-day replacement policy, where we will send a new item for no extra charge. But if you contact us within the 14 days we can no longer offer a replacement for free.